Live Plants

Vireoz sells living plants. Because plants are living products, natural changes can occur during transportation and after delivery.

Minor leaf movement, temporary drooping, changes in appearance, or other normal effects of transportation do not necessarily mean that a plant is defective.

Each product page provides information about the particular plant being offered, including relevant details such as size, pot and substrate where applicable.

If Your Plant Arrives Damaged or Dead

If a plant arrives dead, seriously damaged, or in a condition that is materially inconsistent with the product purchased, please contact us promptly after delivery.

To help us assess the condition of the shipment, please provide:

• Your order number
• A clear description of the problem
• Clear photographs of the plant
• Clear photographs of the packaging

Where applicable, you can choose between a replacement plant or a full refund for the affected product, in accordance with our Refund & Return Policy.

Incorrect or Defective Products

If you receive an incorrect product or believe that a product does not conform to your order, please contact us with your order number and details of the issue.

We will review the circumstances and provide an appropriate remedy in accordance with our Refund & Return Policy and any mandatory consumer rights that apply to your purchase.

Natural Plant Variation

Plants naturally vary in appearance. Differences may occur in:

• Leaf shape and size
• Colour and variegation
• Growth pattern
• Number of leaves
• Root development
• Overall appearance over time

These natural characteristics do not automatically indicate that a plant is defective.

Statutory Consumer Rights

Nothing on this page removes, restricts, or replaces any mandatory consumer rights that apply to your purchase.

Where applicable law provides a remedy for goods that are faulty, defective, misdescribed, damaged, or otherwise do not conform to the applicable legal requirements, those rights remain unaffected.

How to Report a Problem

Please contact us as soon as reasonably possible if you experience a problem with your order.

Please include your order number, a description of the issue, and photographs where relevant.

We will review the information provided and contact you with the appropriate next steps.