Vireoz is an online plant store operated by Astrid Rufe from Andrésy, France. Orders are prepared and shipped from France.

We offer a selection of tropical and ornamental plants, including Monstera, Philodendron, Anthurium, Alocasia and other collector-oriented varieties.

Orders are prepared and shipped from France.

Browse our collection, select the plant you would like to purchase, choose the desired quantity, and click "BUY IT NOW." You can then proceed to checkout and complete your purchase securely.

Product photographs and descriptions are intended to accurately represent the plant being offered. Where a listing states that it is an exact individual plant, the photographs show the plant being offered. Because plants are living products, their appearance can naturally change over time.

Yes. Plants are living products and can naturally change in leaf shape, size, colour, variegation and growth over time. Minor changes can also occur during transportation.

If you need to change or cancel an order, please contact us as soon as possible. We will do our best to accommodate your request before the order is processed or shipped. Where applicable, statutory cancellation rights are explained in our Refund & Return Policy.

We currently ship to Great Britain, including England, Scotland and Wales. We currently do not offer shipping to Northern Ireland.

Orders are normally processed within 1 business day. Transit to Great Britain normally takes 3–5 business days. The estimated total delivery time is therefore 4–6 business days.

Once your order has been shipped, we will send a shipping confirmation containing tracking information when tracking is available for the selected delivery service.

Delivery delays can occasionally occur because of carrier issues, customs procedures, plant-health inspections, weather or other circumstances outside our reasonable control. If your shipment appears significantly delayed, please contact us and we will investigate the shipment with the carrier.

Yes. Live plants can be subject to plant-health and import requirements. We follow the applicable procedures for shipments from France to Great Britain, including relevant plant-health documentation and plant-passport requirements.

Plants are carefully prepared and packaged to help protect them during transportation. As plants are living products, minor changes such as leaf movement or temporary drooping may occur during transit.

Returns, cancellations, refunds and replacements are handled in accordance with our Refund & Return Policy. Statutory consumer rights remain unaffected.

Please contact us promptly after delivery and provide your order number, clear photographs of the plant and photographs of the packaging. Where applicable, you can choose between a replacement plant or a full refund for the affected product.

Contact us with your order number and details of the product received. We will investigate the issue and provide an appropriate remedy in accordance with our Refund & Return Policy and applicable consumer rights.

Once a refund has been approved and processed, the time required for the funds to appear in your account depends on your payment provider or bank.

Watering requirements vary by plant species, pot size, substrate, temperature, humidity and lighting. Check the specific care requirements for your plant and avoid keeping the roots constantly waterlogged.

Each plant has different lighting requirements. Follow the care information provided for your particular plant and provide an appropriate amount of natural or artificial light.

Leaf loss can have several causes, including changes in environment, watering, lighting, temperature or natural growth cycles. Review the specific care requirements for your plant and adjust its conditions gradually.

You can contact Vireoz by email at contact@vireoz.shop or by phone at +33 6 71 15 11 10. Our customer service hours are Monday–Friday, 10:00–21:00.

Vireoz
1 Chemin des Charvaux
78570 Andrésy
France